Wednesday, June 10, 2009

consumer affairs















Last Friday night my clothes dryer went out. So after graduation on Saturday Mr. B and I went out to Sears to purchase a new one. We made our selection and prepared to pay and the conversation went something like this:

Did you want to purchase the 5-year extended warranty for $69.95?

No thank you.

Are you sure ma’am? That $69.95 is cheaper than a service call.

Well hopefully I won’t need a service call.

Five years is a long time, are you sure ma’am?

For an appliance, or at least one that is of good quality, five years isn’t very long.

OK, ma’am, so that’ll be it for ya’? Your total is blah, blah, blah.

Oh, would you like the electric cord that goes with it?

What? Seriously? That is sold separately?

Yes ma’am.

So Mr. B put the old cord on the new dryer. Seriously. Isn’t that like selling shoes without shoestrings?
What is this world coming to?

12 comments:

Sally said...

I'm sure glad I love wearing flip flops as the shoe strings would not be in my budget. LOL

Hope your new dryer lasts 50 years at least. :)

Irene said...

I do hope your graduation clothes were dry. I must say I kinda wanted to see what you all did on Graduation Day. Up here you go the grocery check out and now we are being asked if you'd like a bag for that? Money, Money, Money.

Donna said...

Yep, they try to nickel and dime you! And I love it when they try to pitch their extended warranties. That's like saying that they think their product is so lousy that it will break soon!

Mary Ellen said...

I'm with Donna - I always ask them, "why? are you telling me this $500 appliance isn't going to last me for 5 years? You know, the $250 appliance it's replacing lasted 15 years."

Unknown said...

Our washing machine crapped itself and we had to send it away. A week of laundromat visits. Ick.

It happened a second time and was told where it happened before that the pump was probably needing to be replaced, at a cost of almost as much as the machine itself.

After I googled the machine name and the part, PRESTO! I learned all I needed to do was take off a small bottom faceplate, check the drain for obstructions (which was the case) and plug the faceplate back on.

Everything is a scam and humans suck.

Is that negative?

Sorry

Marge said...

Don't get me started on warranties! The last one I purchased, on a laptop, proved to be a big waste of money. The laptop died, and wouldn't you know, "Oh, the warranty doesn't cover THAT!" I don't shop there anymore! But I can't believe the cord is no onger included with washers! Unbelievable.

Karen said...

Love the picture! Enjoy your new dryer. I remember when I bought some appliance. . . anyway, the cord was separate. I agree. Makes no sense.

Annette said...

I think I better ask if my new refrigerator comes with an electric cord... Has me thinking now....I would have blown an gasket, you pay good money for things that we have to have and then it's not complete!
O'BOY!!
Love ya
Nettie

Carol Dunton said...

WHAT?!?!?!? You have GOT to be kidding... the cord is EXTRA!???? That's shameful! I don't know what else to say!!!

GEEEESH!

kimberly said...

oh my.....i could just feel the frustration mounting....don't know how many times that sort of thing has happened here......
you'd think in this economy....they could throw in the cord! :-)
hugs and love dear friend!!!
kimberly

Brenda said...

I've had to have a serviceman out 3 times already on my 2 year old SEARS dryer (twice was still under purchase warranty), 2 times for my 3 yr old Sears washer, and once for the freezer that's just over a year old. I will NEVER buy another Sears appliance because they're not well made any longer.

pchickki said...

What the Heck?!
I have never heard of such a thing. How are you supposed to plug it in? Weird!
Hugs
Patti

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